What's New?
The Platform Engine Blueprint Cohort now open!
Claim your early bird registration for our live cohort on designing, selecting, and building your Community platform! Course starts May 19th!
Social Listening is The End-All Tool
To Become The Authority In Your Niche
Simply Install Our Turnkey Social Currency Metrics System (SCMS) and turn the most crucial Online Conversations you have with your community, into your brand’s most powerful audience research, and decision making tool.
The single most important key to loyal support, consistent community growth, and real staying power...
is understanding your biggest fans.
But things like the quarterly survey, community pulse checks, or audience research, these are only costly promises made for community health.
They’re not the reason why you started your community…
No — you’re on a mission.
You have a purpose, and a vision you want to share with your most passionate followers.
In-depth community analytics isn’t quite on the top of your to-do list
not even close…
But without leveraging what your members are saying, you're missing your biggest opportunities to grow.
The choice to leverage the ongoing conversation for your success is up to you.
So the question is…
Do you Still want to know what they have to say?
Make Qualitative Data collection
Easy, scalable & reliable with the SCMS
1. Create Feedback Channels
Create processes to port support, review, comments, & other customer touch points into the system.
2. Decide how channels should be assessed
Get one member for each department to calibrate how they assess data & standardize analysis.
3. Categorize the Data
Begin categorizing the data and make it searchable & analyzable. Start looking for patterns.
4. Train & Crunch the Data
Compile enough data to make the data objective.
5. set benchmarks & Decide Goals
Compile enough data to make the data objective.
6. Evaluate flaws & Adjust the System
Re-calibrate, adjust, set another goal & repeat.
Check out our Demos and install a simple version!
Example - Lumber Jack's Currency in Data Studio
Using any data source you’d like, build a dashboard in Google Data Studio, Tableau, Power BI, or your preferred system! You can be super simple with it as this case here, or get fancy with word clouds! Check out 4 implementations below.
See it in Sheets
Easy Mode
While more manual, google sheets and excel are both easy to start and flexible. There’s a lot of scaling potential, but it won’t store too much data and it’s not super flexible.
See It in Data Studio
Moderate Difficulty
This option augments the Google Sheets opportunity by turning your sheet in to a full database for creative control. When you’re ready to get more advanced, you can!
See it in Airtable
Medium Difficulty
Programs like Airtable, Notion, Coda, and Monday allow for integrations you won’t find in google sheets, but come with their own proprietary complexities. Give it a go though!
See it in Bitergia
Hard Mode
Our friends at CHAOSS and Bitergia hooked our Google Summer of Code student, Ria up with a sweet implementation in their Grimoire Labs! This can fully automate the data and use AI keywords!